Refund policy

Return and Refund Policy

Thank you for shopping at Cheryvan Gifts! We take immense pride in crafting your custom and personalized gifts. Please review our return and refund policy below:

Personalized & Custom Items (Non-Returnable) Because our personalized gifts (custom Rakhis, engraved items, photo gifts, custom mugs, and personalized hampers) are tailored specifically for you, they cannot be returned or exchanged unless they arrive defective, damaged in transit, or with a personalization error caused by us.

Damaged, Defective, or Wrong Items

  • Please inspect your order upon delivery.

  • If an item is received broken, defective, or incorrect, notify us within 48 to 72 hours of delivery at cheryvangifts@gmail.com with your order number, clear photos, or a brief unboxing video showing the issue.

  • Once verified, we will arrange an immediate free replacement or process a full refund.

Eligible Non-Personalized Returns For standard (non-customized) items, we offer a 3-day return policy from the date of delivery.

  • To be eligible, your item must be unused, in its original packaging, and with all tags intact.

  • Customers are responsible for return shipping costs unless the return is due to our error or transit damage.

  • Returns must be shipped to our facility: Cheryvan Gifts Plot No 401, 5th Floor, Srinivasa Apartment, Road No 47, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081

Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the approval of your refund.

  • Approved refunds will be credited back to your original payment method (Bank account, UPI, Debit/Credit Card) within 5 to 7 business days.

Contact Us For any questions regarding cancellations, returns, or replacements, please contact us at cheryvangifts@gmail.com.