Terms of service

Welcome to Cheryvan Gifts (operating under website: -https://www.cheryvangifts.com. By accessing or purchasing from our store, you agree to be bound by the following terms and conditions:

1. Overview & Eligibility This website is operated by Cheryvan Gifts. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

2. Product Customization & Personalization

  • Customer Submissions: When ordering personalized gifts (such as custom photos, text engravings, names, or messages for Rakhis, mugs, and hampers), you are responsible for the accuracy of the details, spellings, and high-resolution images provided.

  • Accuracy: We produce items based strictly on the input details provided during checkout. We cannot be held liable for typographical errors or low-resolution image submissions made by the customer.

3. Pricing, Orders & Payments

  • Prices for our products are subject to change without notice.

  • We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraudulent activity.

  • Payment must be completed via our authorized payment gateways prior to order dispatch.

4. Shipping & Delivery Estimated dispatch and transit times are provided in our Shipping Policy. While we make every effort to deliver items on time, Cheryvan Gifts is not liable for unexpected courier delays caused by weather events, festive peak traffic, or incorrect addresses provided at checkout.

5. Return & Cancellation Policy Cancellations, returns, and replacements are governed exclusively by our Return and Refund Policy. Personalized items cannot be returned unless damaged or defective upon arrival.

6. Intellectual Property & User Content You agree that you hold all necessary rights and copyrights to any images, logos, or designs you upload for customization and that your submissions do not infringe on third-party intellectual property rights.

7. Governing Law & Jurisdiction These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of India, with jurisdiction in Hyderabad, Telangana.

8. Contact Information Questions about the Terms of Service should be sent to:

  • Brand: Cheryvan Gifts

  • Email: cheryvangifts@gmail.com

  • Phone / WhatsApp: +91 89854 06787

  • Address: Plot No 401, 5th Floor, Srinivasa Apartment, Road No 47, Ayyappa Society, Madhapur, Hyderabad, Telangana – 500081